Late changes
Requests to change a car wash appointment within 24 hours are reviewed individually, depending on the schedule and whether the reserved time can be offered to another customer.
Appointment updates
Rescheduling and service changes
Please provide at least 24 hours of notice when possible
Early notice helps us manage appointment times and gives both you and our team a better chance of finding a convenient alternative.
- 1 Contact Cascade by phone or email.
- 2 Provide your appointment details and explain what needs to change.
- 3 Confirm the revised appointment time directly with our team.
Vehicle access
Please ensure the vehicle is accessible at the agreed time. If access is unavailable, any additional arrangements or potential charges will be discussed with you before proceeding.
Unexpected circumstances
If an urgent situation prevents you from attending your appointment or preparing your vehicle, contact Cascade as soon as possible so we can discuss a suitable alternative.
Weather and road conditions
Severe weather or unsafe driving conditions may affect scheduled services. We will discuss available options directly and arrange the next practical appointment when necessary.